Last Updated: December 23, 2025
Frequently Asked Questions
Find answers to the most common questions about ordering, shipping, returns, refunds, and customer support at Kathleensports.
Orders & Payments
How do I place an order?
Browse our products, add your selected items to the cart, and proceed to checkout. Once payment is successfully completed, you will receive an order confirmation email.
Can I modify my order after placing it?
Yes. Order changes may be requested within 12 hours of purchase. Please contact our support team as soon as possible.
What payment methods do you accept?
We accept major credit cards and other payment methods displayed at checkout.
Shipping & Delivery
Where do you ship?
We currently ship within the Continental United States only.
How much does shipping cost?
All orders are shipped using our standard shipping service for a flat rate of $4.99.
How long does delivery take?
Estimated delivery time is typically 5–11 business days, including processing and transit time.
Will I receive tracking information?
Yes. Once your order ships, you will receive an email containing tracking details.
My tracking hasn't updated. What should I do?
Please allow 3–7 days for carriers to scan packages into their systems. Tracking information may not appear immediately after shipment.
Returns & Exchanges
What is your return period?
Returns are accepted within 30 days from the date of delivery.
Do you accept returns for non-defective items?
Yes. We accept returns for both defective and non-defective products, subject to our return eligibility requirements.
Do you offer exchanges?
Yes. Exchanges are available within 30 days of delivery, subject to product availability.
Who pays for return shipping?
Approved returns include a prepaid return label at no additional cost.
Are there any restocking fees?
No. We do not charge any restocking fees.
Refunds
How long does it take to receive a refund?
Once your return is approved and processed, refunds are issued to the original payment method within 10 business days.
What if I received a damaged or incorrect item?
Please contact us immediately with your order number and photos of the issue. We will review the case and provide a suitable resolution.
Order Cancellation
Can I cancel my order?
Yes. Orders may be canceled within 12 hours of placement.
Is there a cancellation fee?
Cancellation requests submitted within the first 2 hours are free. Requests made after 2 hours but within 12 hours may be subject to a 5% processing fee.
Can I cancel an order that has already shipped?
No. Once an order enters fulfillment or has been shipped, it can no longer be canceled.
Customer Support
How can I contact customer support?
Please contact us via email at [store_email]. Our support team will respond as quickly as possible.
What information should I provide when contacting support?
For faster assistance, please include your order number, the email used for the order, and a detailed description of your request.