Payment Information
We offer safe and convenient payment options for every customer.
Accepted Payment Methods
Choose the way you pay. All methods are secure and processed instantly.
Major Credit & Debit Cards
Logos: Visa, Mastercard, American Express
Pay directly with your card. Enter your card number, expiration date, and CVV code at checkout. Your payment is authorized in real-time.
Security Note: All card details are encrypted and processed by our PCI-DSS compliant payment partners. We never store your full card number on our servers.
PayPal
Logo: PayPal
Pay using your PayPal balance, linked bank account, or card saved in your PayPal wallet. You will be redirected to PayPal's secure site to complete your payment before returning to Kathleensports for order confirmation.
Security Note: PayPal provides an extra layer of security and buyer protection. We never see your financial details when you use PayPal.
Payment Security
Your security is our top priority. We use industry-leading measures to protect your information.
- SSL/TLS Encryption: Every transaction on our site is protected by secure encryption.
- No Card Storage: We never store your complete credit or debit card numbers.
- PCI-DSS Compliance: All card payments are processed by partners certified to the highest security standards (PCI-DSS Level 1).
- 3D Secure / Two-Factor Authentication: For added security, your card issuer may prompt you for additional verification (like a one-time code).
Order & Billing
- When You're Charged: Your payment method is authorized and charged at the moment you place your order.
- Billing Descriptor: Your bank or card statement will show a charge from "Kathleensports" or a similar name.
- Invoice: A detailed invoice is automatically sent to your email address immediately after your purchase is complete.
Currency
All prices on Kathleensports are displayed and charged in US Dollars (USD).
If you are shopping from outside the United States, your bank or card issuer will convert the charge to your local currency. They may apply conversion fees, so please check with them for details.
Payment Issues
If your payment is declined at checkout, please try the following steps:
- Double-check that all card details (number, expiration, CVV) are entered correctly.
- Ensure the billing address you provide matches the address on file with your bank.
- Try using a different payment method (e.g., switch from a card to PayPal).
- Contact your bank or card issuer to ensure there are no blocks on your card for online or international purchases.
If you continue to experience problems, please contact our support team at [email protected] for assistance.
Refunds
Approved refunds are processed back to your original payment method. Please allow 5-7 business days for the refund to appear in your account, depending on your bank's processing times.
For full details on eligibility and process, please see our Refund Policy.