1. Overview

You have 30 days from the date your item is delivered to request a return. To be eligible, items must be in new or gently used condition and should be returned with original tags and packaging whenever possible.

2. How to Start a Return

To initiate a return, please email us at [email protected] with the following information:

• Your order number
• The reason for the return
• Photos of the item(s), especially if damaged

Our support team will review your request and respond with return instructions within approximately 2 business days.

3. Return Shipping

A return shipping label is included in the package for eligible orders and can be used when returning approved items.

Please follow the return instructions provided when your return request is approved. Items returned without prior authorization may not be eligible for a refund or exchange.

Send your return to:

4. Refund Process

Once we receive and inspect your returned item, approved refunds will be issued to the original payment method used for the purchase.

Please allow up to 10 business days for the refund to be processed and reflected in your account, depending on your payment provider.

Original shipping charges are non-refundable unless otherwise required by applicable law.

5. Exchanges

We offer exchanges for eligible products, subject to inventory availability.

If you would like a different size or color, please contact [email protected] before sending your item back.

If the requested replacement is unavailable, a refund may be issued instead.

6. Non-Returnable Items

The following items are not eligible for return or exchange:

• Final sale items
• Personalized or custom-made products
• Digital products or downloadable content
• Perishable goods
• Items that have been excessively worn, altered, or damaged after delivery

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include your order number and photos showing the issue. Once verified, we will arrange a replacement or refund as appropriate.

8. Late or Missing Refunds

If you have not received your refund after the stated processing period:

1. Check your bank account or payment provider account again.
2. Contact your bank or credit card company, as posting times may vary.
3. If you still have not received your refund, contact us at [email protected].

9. No Restocking Fees

Kathleensports does not charge restocking fees for approved returns.

Questions?

If you have any questions regarding this Return & Refund Policy, please contact our customer service team at:

[email protected]

1. Processing Time

All orders are processed within 1-2 business days (Monday through Friday, excluding major holidays). Orders placed on weekends or holidays will begin processing the next business day.

Once your order is processed and leaves our warehouse, you will receive a shipping confirmation email with your tracking information.

2. Shipping Methods & Rates

We offer the following shipping method to destinations within the United States:

• Standard Shipping: $4.99 | Estimated delivery in 5 - 11 business days after processing.

Please note these are estimated transit times provided by the carrier and are not guaranteed.

3. Shipping Costs

A flat shipping fee of $4.99 applies to all orders shipped within the United States.
The shipping cost will be displayed during checkout before you complete your purchase.

4. Order Tracking

Once your order has shipped, you will receive an email containing your tracking number and a link to track your package.

Please allow 24-48 hours for the tracking information to be activated and updated in the carrier's system after you receive the notification.

5. Delivery Delays

While we provide estimated delivery windows, Kathleensports is not responsible for delays caused by the shipping carrier, severe weather, natural disasters, customs inspections, or other events beyond our control.

If your package has not arrived 7 business days past its estimated delivery date, please contact us at [email protected] for assistance.

6. Address Accuracy

It is the customer's responsibility to provide a complete and accurate shipping address at checkout, including apartment/suite numbers.

If a package is returned to us due to an incorrect or incomplete address provided by the customer, a re-shipment fee will apply to send the order to the correct address. We are not responsible for packages shipped to an address entered incorrectly.

7. Lost or Stolen Packages

If your tracking information shows your package was delivered but you cannot locate it, we recommend:

1. Checking with household members, neighbors, or your local post office.
2. Contacting the shipping carrier directly to open a delivery investigation.

If the carrier confirms the package is lost, please email us at [email protected] with your order number and the carrier's case details. We will file a claim with the carrier and, upon confirmation, arrange for a replacement shipment or issue a refund.

8. International Shipping

We currently do not offer international shipping directly through our website. For international customers, please note the following important considerations that would apply if service becomes available:

• The customer is solely responsible for any customs duties, import taxes, tariffs, and brokerage fees levied by the destination country. These fees are not included in the item price or shipping cost.
• Delivery times will vary significantly by destination country and are subject to customs processing delays.
• Some items, due to size, material, or design, may not be eligible for international shipment.

For any questions regarding shipping not covered here, please contact our support team.

Contact Us

For any shipping-related questions or concerns, please email us at [email protected]. We're here to help!